Shipping & Returns

Every journey is different. Every shipment is prepared with care.

Because our products are shipped internationally, delivery costs and transit times vary from one destination to another. We always confirm shipping details before payment is requested.

Shipping

Transparent from the beginning.

Shipping is not included in the product prices shown on our website. Every order is reviewed individually so we can provide the most suitable delivery option for your destination.

Before payment, you will receive the shipping cost, estimated delivery time, and the total amount payable. Nothing is charged until you approve these details.

Destination

International Delivery

Delivery options vary depending on your country and the shipping services available in your region.

Weight

Calculated Individually

Shipping costs depend on the total parcel weight and are calculated after your order has been submitted.

Timing

Estimated Delivery

Delivery times are estimates and may vary because of customs, local postal services, weather, or other circumstances beyond our control.

Shared Shipments

Sometimes waiting a little saves considerably.

Whenever possible, we may combine several customer orders into a shared shipment. This allows shipping costs to be shared between customers and can significantly reduce the cost of international delivery.

Shared shipments may require additional preparation time. If this option is available, we will always explain the expected delay before payment so you can decide whether it suits your needs.

International Shipping

Sometimes the journey takes longer than expected.

Delivery estimates are provided in good faith but cannot be guaranteed. Customs procedures, postal services and other events outside our control may occasionally affect delivery times.

If circumstances require significant changes to your order before dispatch, we will contact you before proceeding.

Returns

We want every order to arrive exactly as expected.

If your parcel arrives damaged or you receive the wrong item, please contact us as soon as possible so we can help resolve the situation.

If you would like to return an unopened product, please contact us before sending it back. Because international shipping varies between countries, return requests are reviewed individually.

Opened or used products generally cannot be returned unless required by applicable consumer protection laws.

Questions

We're happy to help before your order is placed.

If you'd like to estimate shipping costs or discuss delivery options before placing an order, please get in touch.